Tag Archive: research


job-interview

By Jez Styles, AdMore Recruitment– Specialists in Retail and Hospitality Recruitment, Search & Selection, Talent Management and Career Development.

I read an article late last year that has kept coming back to me in recent months. The article (a study by Lauren Rivera) from the December issue of the American Sociological Review suggested that Employers are often more likely to hire a person they would want to socialise with than the ‘best’ individual for the job. The article didn’t suggest that employers were hiring the wrong people, but that they would prefer to hire someone that they have bonded with, would perceive to be a future friend or who made them feel good about themselves.

Given the amount of focus on CVs, interview techniques, innovative job searches (etc, etc) most candidates could be forgiven for focussing on the ‘technical’ side of looking for a job. Getting ‘in front’ of an employer is for most candidates the primary focus and in an increasingly results driven culture it is easy to forget how important it is – to put it simply – that you and the employer like each other. Talk to any recruiter and they will confirm, if there is a shared past or common interest the candidate has a much better chance of getting the job. I believe this is particularly true in Retail where often there are no technical qualifications to differentiate one candidate from another.

So, if you are looking for a job, what can you do? Here are a few tips on how to build rapport and give you the best possible chance of landing a job offer!

  1. First impressions are crucial –  I wrote about how to create a great first impression (read here) in the first ten seconds previously. It is fairly obvious but if you don’t get the first impression right you will face an uphill battle to build rapport. You really want your interviewer to have an immediate gut reaction that they like you.
  2. Positive Body language – Smile, make eye contact, and lean in when you want to really engage. Again, you are appealing to the interviewer on a subconscious level. Where possible you should try to match your interviewer…
  3. Mirroring & Matching – This often seen as a bit of a ‘dark art’ but it is quite simple to do. The best way to learn how to do this is to just focus on one element at a time in every day conversations until you are a little more adept at combining several elements. Where possible you should match voice tone, speed and sound; breathing rates & body posture; speech patterns including specific buzz words and the level of detail. The interviewer will see a similarity in how you come across which was central to Lauren Rivera’s research.
  4. Use the person’s name wherever possible – There is a huge amount of research available but in essence people like to hear their own name. This is linked to how your brain reacts on a subconscious level and is linked to your development as a child. Read here for more information.
  5. Take a genuine interest in the interviewer and focus on them not the organisation – It is worth setting yourself some specific objectives about what you want to find out about the ‘person.’ The simple fact is that people tend to like talking about themselves. Be prepared to ask follow up questions and show genuine interest. Show empathy and indicate wherever there is common ground. Again, any chance you get to indicate commonality will give the interviewer the impression you could be a potential friend in the future.
  6. Similar activities , similarity matters – It is worth doing some research, via contacts and social media, in to what the interviewer does in their spare time and what they are passionate about. Are they a sports fan, do they go to the opera, do they have kids (and therefore do none of the aforementioned activities!)? Where possible you should get this in to the conversation. Once again, if there is a similarity of interests the interviewer will be inclined to move you up the shortlist.
  7. Compliment the person – Everyone likes praise (method of delivery is crucial for some though). If the opportunity arises give some compliments. Keep it relevant to the interviewer and try not to be too sycophantic!

Overall, keep in mind that you want to generate a sense of similarity between you and the interviewer.

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Previous blogs on interviewing:

Top ten tips for candidates from Assessment Centre Veterans

Top Tips For A Competency Based Interview

Top 10 tips for a successful Telephone Interview

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By Sophie Mackenzie, AdMore Recruitment– Specialists in Retail and Hospitality Recruitment, Search & Selection, Talent Management and Career Development.

 

For those of you who are as yet unaware of glassdoor.com, it is a US based site whose aim is to create a community providing a source of information about prospective employers, job roles and salaries based on anonymous reviews from employees. They have recently launched their UK site, glassdoor.co.uk .

The format of each review comprises Pros and Cons and Advice to Senior Management along with star ratings given for the following criteria: Compensations & Benefits, Culture & Values, Career Opportunities, Senior Leadership, Work/Life Balance and CEO Rating.

It is a simple format and undoubtedly can prove a useful resource when researching companies or preparing for interviews.

Under each company profile, it includes a Recent News section which is useful for ensuring you are up to date with latest Press Releases, results or general news.

Understandably, the large, global businesses have the most reviews (often in their thousands) with some sectors being more broadly represented than others, particularly the Management Consultancies, Technology companies and Financial Services. I would guess therefore that reviews on these businesses are a pretty accurate reflection of working life within those companies.

Within Retail, the major UK brands are represented although many have a limited numbers of reviews – I’m sure this will change as more people in the UK become aware of its existence. Until there is a significant body of material on each company, I think it will be a while before it provides enough insight to accurately reflect what it is like to work for a particular company.

In their Community Guidelines, glassdoor are clear that participants should write balanced reviews without reverting to bitter or overly personal accounts of their own experience. Reviewers must be current or former employees of that business within the past 3 years and so there is reason to assume that the integrity of the reviews is good.

As always with reviews, you must take each contribution in context and look at the overall theme which emerges from a number of reviews. Other factors to bear in mind are the level of the person reviewing (junior candidates will have a different perspective than senior managers although their opinion is no less insightful or valid). Equally with the Interview section, where people provide sample interview questions and insight into their application process, it is wise to be cautious. Interview processes can change and your preparation still needs to be thorough enough to deal with any unforeseen eventualities.

We are all becoming increasingly reliant on reviews whether that is before booking a holiday or buying something and they can be an incredibly powerful tool. Recently, before leaving on holiday, I accidentally stumbled upon some Tripadvisor reviews on my destination. They were so bad that I was tempted to cancel, however I kept an open mind and sure enough, I had a lovely time albeit with my eyes wide open and expecting the worst! With something as important as your career, the more research you can do the better, and as long as you keep an open mind, glassdoor.co.uk should prove to be a useful addition to your ‘career toolbox’.

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How to avoid joining the wrong business

8 great smartphone apps to support candidates in their job search

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By Russell Adams, AdMore Recruitment– Specialists in Retail and Hospitality Recruitment, Search & Selection, Talent Management and Career Development.

In a market where organisations are increasing their proportion of direct hires, do you still need to be talking to recruiters and what are they actually doing for you?  Are they really adding any value and what are they doing that you couldn’t do yourself? Indeed with LinkedIn it is now easier than ever before to be found by organisations looking to hire. So are recruiters really adding any value? The answer to that question will definitely depend on who you are talking to. Sadly the industry is lightly regulated and with no formal qualifications it is very easy for poorly trained individuals to operate without much scrutiny or redress. As we are all aware, the market is still tight. With strong competition for most roles it is likely that you will need to engage the services of recruiters in order to try and access the best opportunities in the market.

So what should a good recruiter be doing for you?

Career Advice

A specialist recruiter should be able to give expert career advice and both challenge and assist you in your career goals and objectives. They should be highly knowledgeable in your field and very well connected.  Your recruiter should be a career partner and not just an agent that will place you in a role.

Recruiters can and should provide impartial career advice. When paid commission you need to appreciate that some may have a short term attitude and advise what is best for them and not for you as the candidate. However, the best recruiters will take a look term approach, appreciate that people will remember great advice and certainly never forget bad advice. Although in the short term they may lose out on a fee, longer term if they do the right thing then you are much more likely to engage them when you are looking to recruit. So look out for the signs that they are thinking long term.

Recruiters can if they are willing provide advice across a range of areas including advice on CV’s and Interviewing. They typically do not change for these services but do it as a way of adding more value to the candidates. Again they are likely to only provide in depth advice to those individuals who they have built a relationship with.

Job Search

In addition to some of the added value areas, fundamentally you want your recruiter to give you access to the best jobs in the market. So, do plenty of research and ask plenty of questions; what roles are they recruiting? Who are their key clients? Are they recruiting the types of roles you are interested in? The competition out there is fierce and through building a strong relationship with key recruiters in your sector you can try and ensure you gain access to these roles. A good recruiter should always call you back. In the current market, recruiters are incredibly busy, there are large number of candidates on the market chasing relatively fewer roles, however if you agree up front how to communicate and how frequently then you should be able to find a way that works for both parties.

 Process Management

A good recruiter should “coach” you through the recruitment process.  They should be using their in depth knowledge of the client and the individuals within it to guide and advise you on how to position yourself. They should be able to give you a strong insight into the culture and how you will fit.  The are also likely to get in depth feedback from the client after each stage so make sure they are sharing this information with you, so you can understand what you may need to do more or less of.  In fact a really good recruiter will always think long term. The better ones will coach you through a process even when they aren’t representing you but it is with a client they know. They will appreciate the long term benefits of doing this and the potential for the future.

 Offer Negotiation

Whilst there are a multitude of reasons for moving jobs, increasing your salary and benefits is often an important aspect.  Your recruiter should be instrumental in negotiating the right salary for you.  They should know the client well and will have a real feel for what the client may be willing to pay for someone with your skill set.  But make sure they are clear about your parameters because as much as you want to receive the best offer you also don’t want to put yourself in a situation where you are jeopardising a potential offer because the recruiter is demanding an unachievable  salary on your behalf. Also make sure you understand the full package. The benefits on offer may vary considerably from your current role and other roles you are considering and it is wise to look at the package as a whole. This will both influence your thoughts around basic salary but also may give you some leverage. Make sure you have this information early in the process. Like any negotiation the Recruiter will be aiming to find middle ground that is acceptable to both you and the client. It is ok to push but get a feel for where those boundaries lie.

Post Placement

A good recruiter won’t just place you and collect their fee, they will support you through your notice period and then though your induction into the business. They should provide you with an insight into the key players in the business you are joining, the culture and advice on how to integrate into the business. They should keep in touch and ensure that your induction runs smoothly, feeding back to the client where appropriate.

Conclusion 

Identifying and then building a relationship with the right recruiters will be critical if you are determined to make the best career move possible.

So how can you ensure your recruiter is doing all these things for you? Firstly please choose wisely. It is best to get recommendations and check their credentials.

Secondly to gain this level of advice, support and opportunity you need to invest time in building a relationship with the recruiter. This is easier said than done when working in a demanding and consuming role, so select a small number of well connected recruiters. For some additional advice on job hunting please read our recent blogs Looking for a job in 2013and How to avoid joining the wrong business.

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higher math

By Jez Styles, AdMore Recruitment– Specialists in Retail and Hospitality Recruitment, Search & Selection, Talent Management and Career Development.

Whenever I brief a candidate that there is an assessment centre in a recruitment process I tend to encounter a range of responses. I use the word ‘range’ pretty loosely as in truth the vast majority of candidates dread an ‘AC’ at worst and are ambivalent at best. Occasionally, when working with sales driven businesses you will encounter candidates that positively live for ‘out of the comfort zone’ experiences. Overall, I think my favourite response is from the AC veterans, the guys who have assessed other candidates, been assessed on multiple occasions and probably helped to write exercises previously. They know how it works, what they need to do and more importantly…how to impress. And yes…sssshhhhhh… some even enjoy the experience!

Here are some tips from AC veterans I have worked with:

  1. Prepare. Ask your recruiter for a copy of the competencies/qualities that are being assessed on the day. There is a good chance that the day will include an interview so you will have a great opportunity to really impress. If you are unable to clarify the competencies then ask for a job description or research the business. For further tips for an interview click here; Top tips for a competency based interview
  2. Get your mind-set right. Sales based candidates can skip to point three…this is not a competition. Most companies use assessment centres because they are looking for multiple candidates and/or because it gives a different insight in to candidate behaviour. If you enter an AC with the belief that you need ‘to win’ there is a good chance this will influence your behaviour in the inevitable group exercise and also social situations. It is better to think about being the best you can be. Also, avoid comparing your performance to your peers on the day. Most AC’s have a benchmark score for passing the day so if you beat everyone else but still do not benchmark you will fail.
  3. You are always being assessed. I have attended numerous ACs where candidates have hit the benchmark score, but in the ‘wash-up’ an assessor has recounted a conversation or observation that has created a negative impression. Avoid taking a cigarette break if you can. If you do take a break be aware any conversation you have is still being assessed. Similarly, if lunch is included be sure to maintain good manners and dare I say it sensible food choices. If an overnight stay is involved – stay clear of the alcohol! Finally, be aware of your body language, do not lean, slouch or invade people’s space. Think about your facial expressions when part of any group conversations or exercises – be positive and smile…a lot!
  4. Network. At the start of the day you should make a note of all the assessors, ideally name and job function. Over the course of the day you should spend time with each individual. It is crucial that you prepare a bank of insightful questions prior to the day. They might be geared towards an HR or Operations Director or other relevant function. Assessors will tend to remember the people that have asked intelligent questions and truly engaged them. It is also worth spending time getting to know the other candidates; there are networking opportunities for the future.
  5. Plan each task. In the heat of the moment it is easy to just launch in to a task. However, it is crucial that you take the time to read all relevant instructions. I assessed an AC last year where 5 individuals in a Group task all failed to read one crucial piece of information which led to them all failing the task. You should plan your time and allow for unexpected changes to the structure of the exercise (normally about ten minutes before you are due to finish!). All exercises are generally designed to put you under pressure to complete within a tight time-frame. Do not panic and importantly, ensure you complete the exercise. Finally, if you are offered various materials you would be wise to use them. An obvious one would be the provision of a flipchart for a presentation. Use it!
  6. Nail the Group exercise. Most candidates hate Group Exercises, often describing them as fake or ‘not a reflection of real life.’ While this may be true they are also remarkably affective at putting candidates under pressure which results in a multitude of interesting behaviours that you would not see in an interview or other exercise. There are a few things you can do to ensure you are perceived positively. Most importantly do not ‘over dominate’ the exercise. Avoid (contrary to popular belief) being the person that writes notes or prepares the flipchart presentation, you will quickly end up being side-lined from the conversation. Use your peers name when addressing them and invite the quieter participants to voice their opinion. Express your own ideas and ask for feedback. Ensure the group is on target to complete the task on time and if required steer the group to complete tasks as required. Finally, stand by the group’s ultimate decision/conclusion. Do not fall in to the trap of criticising other group members if faced with ‘apprentice’ style questions from the assessors.
  7. Do not let one bad exercise ruin your day. Confidence is crucial on an AC day and a single exercise will not usually determine your success or failure. If you perform badly on one exercise you must pick yourself back up and move forward.
  8. Take Psychometric exercises seriously. Psychometrics are being increasingly used in advance of AC days to either highlight areas to explore over the course of the day or to provide additional evidence of capability.
  9. Be positive. Over the course of the day you will have numerous conversations and will experience a range of emotions.  It is important that you remain positive and that you express this. Do not fall in to the trap of making any negative comments about the assessors, the AC, other delegates, current employer, ex-boss or your consultant. I have witnessed numerous candidates ‘de-selecting’ themselves through a flippant remark to the wrong person.

I hope this helps and please share your tenth tip in the comments below or via our Blog page on LinkedIn:

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Click one of the links below for further blogs from AdMore:

Do Today’s candidates have a ‘hierarchy of needs?’

8 Great Smartphone apps to support candidates in their job search

How to avoid joining the wrong business

Far from being a passive way of looking for a new job, getting the most out of working with a recruitment agency requires input from the candidate’s side too. Agencies will give you access to industry knowledge, market information and jobs that aren’t advertised directly, as well as support and advice with your general career management. We have included some generic advice here in relation to what to do and what not to do to enable a recruitment agency to assist you in the most effective and efficient way.

  • Send an email and ideally include the reference number of the role that you are applying for.
  • Keep your CV format simple, ideally using ‘Word’, so that the recruitment agency can upload it into their system easily. If suggestions are made around improving your CV then take the feedback on board and make the amendments.
  • Have a short summary of what skills you have that make you marketable, what achievements you have that make you stand out from your peer group and be very clear about what type of role you want.
  • You should also be flexible. A good recruiter will suggest roles that you hadn’t thought about and that could be ideal for you, while remaining in the parameters that you have originally stipulated.
  • Rapport with a recruitment agency is paramount and requires effort and input from both parties. Be honest at all times in terms of your background and your activity levels when looking for a new role.
  • Keep your key contacts updated on your progress in the market but don’t be overly persistent in terms of frequency of contact. Good recruiters repay loyalty with loyalty and will put you forward for their best opportunities. Look on your consultant as a career partner, not just an agent.
  • How you handle your job search is a key indicator of your organisational skills and your planning ability. It is absolutely critical that you keep control of your CV at all times. You must keep a record of which companies you have applied to directly or through an agency and when that application was made to ensure that no duplicate applications are made
  • Never let an agency send your CV to a company without them telling you who that company is or without signing a Non Disclosure Agreement first.
  • No matter how keen you are to move on in your career, try not to register with multiple agencies that you do not know or trust at once. Most big employers are currently placing vacancies with more than one agency, as they feel that creating competition between agencies in the same sector will give them a better result. This creates the opportunity for you to be put forward for the same jobs by several recruiters if you are not controlling your CV. Employers will be concerned if they receive your details from multiple agencies.
  • Respond promptly to any communications and check your email as well as your phone. This can sometimes be tricky if you’re still employed elsewhere but let the agency know the best times to contact you and always be available then. Unfortunately the right career move can be like waiting for buses – nothing for ages and then several roles come along at once. It is then often a case of the client being under pressure to fill the vacancy quickly, meaning you need to be in a position to respond when needed.
  • Research thoroughly before any interviews, the company, the role and the type of person that they are looking for. Remember that you are not only representing you but the agency as well and that what you do and say is a direct reflection of both.
  • Call the recruiter after any interviews to give feedback on how you view the opportunity. Remember, the more specific the feedback then the easier it is for the agency to represent you and your interests.
  • Keep in contact if things change on your side and let the agency know straight away. For example, you have an offer or employment or you’ve decided to change your search parameters for example by moving house or area.
  • In summary, show that you value the service that your recruitment consultant is giving you and be a good ambassador for them whenever they introduce you to one of their clients. If recruitment agencies have doubts about how well you will perform in an interview, they will be reluctant to introduce you to their client
  • Remember that a recruiter needs to place the right people in the right roles to get paid, so it’s in their interests to overcome any objections the employer may have. For this reason, don’t try to disguise or cover up your situation if there are historical work issues that may cause problems with a new employer. Good recruitment consultants will have a number of years experience in the market and will know when things are not quite right. Your best hope is to be scrupulously honest, no matter how difficult, and let the agent handle things with the employer.
  • Most importantly, if there is anything else that you obviously should be telling the recruiter, don’t wait to be asked. Never leave the recruiter in the position of having to say: ‘I don’t know’ to their client.

It does take time to build up trust with a recruiter and it is a two way relationship. Pay attention to your instincts. If you feel that a recruitment agency is not putting you forward for enough vacancies, or is putting you forward for jobs that don’t seem to match your criteria, question them. Let them see that you are fully engaged and that you expect them to live up to your standard.

For more detailed information please visit our career centre

Good luck with your career move.

Russell Adams

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